Change Of Mind

Where a customer has returned your goods due to a change of mind, they will be charged a returns fee based on the weight of the product, as outlined below. If they use the returns label you have provided, or you collect the item directly from them, you can deduct this fee from the total refund. If we collect the goods on your behalf, we will keep this fee to cover our costs.

The fee applied is determined by the weight of the item, this is the gross shipping weight and inclusive of all cartons and packaging. If the shipping weight has not been provided on the SKU information, then we will attribute a fee based on a reasonable estimate of the gross weight of the item.

It is the responsibility of the Marketplace Partner to ensure product weights are accurate, and the Range Plus Partners’ responsibility to trigger the collection fee for each applicable order.

We reserve the right to appropriately classify items according to the above table.

Please Note: Made to Order goods are exempt from the standard 28-day Change of Mind period. Instead, customers will only be able to change their mind about a Made to Order item within the first 48hours after placing their order. To protect you from loss due to cancellations, we will withhold the order information from you during this 48 hour period. Once this 48 hour period has passed, this information will be visible within The Marketplace system and you can begin to fulfil it without concern of cancellations.