Returns Processing Fee

In exceptional circumstances where we have agreed to collect faulty or damaged goods on your behalf, you will be charged a returns processing fee. This is to cover the costs of collecting the item(s), processing the item(s) at our returns processing facility, and disposal. The amount charged will depend on the item weight as outlined below.

We reserve the right to appropriately classify items according to the above schedule.

Our Fee Charges

Where a customer has been provided a refund, or if an order is cancelled, we will retain our fee attributed to the sale of goods. Details of how our fee is calculated can be found at paragraph 4.6.1 of our Terms and Conditions of Partner Trade. Our fee may be labelled as a “Platform fee” on the accounts tab in Partner Central.