Orders Page

There are two ways to manage your orders on The Range Marketplace, automated and manual. We highly recommend you set up automated feeds, however, you can manage your orders manually on the Order page.

Automated feeds

There are three automatic feeds which can be set up on The Range Marketplace system to manage your orders – if you have chosen to set up API: Order feed, API: Order Acknowledge & API: Order Event, refer to the articles which details the steps and requirements.

Manual order management

Log in to your Range Marketplace system and click on the ‘Orders’ page to view all of your orders. Here you can cancel orders or selected items within an order, mark orders or items as despatched, enter tracking codes for orders, and refund, replace, or discount items on an order.

The columns shown within this page are as follows:

Column	Description
Date	The date the order was placed
Forename	The forename of the customer which the order is going to
Surname	The surname of the customer which the order is going to
Total	The total value of the order, including our fee
Order No	The order number
Contact Number	The contact number of the customer which the order is going to
Order Status	Whether the order is/isn’t despatched, is overdue, or is cancelled

You can use the ‘Order Channel’ drop-down selector to filter orders by those placed on the app, website, in-store, telephone, or issued as replacements. The drop-down on the far right allows you to filter by status to show ‘Any’, ‘Cancelled’, ‘Despatched’, or ‘Not Despatched’ orders. You can also sort your orders using the column headings.

Double click or click ‘view’ on an order to see all data and available actions.