Manual Order Despatching

There are two types of despatch actions you can perform:

Type of Despatch	Description
Complete Order Despatch	Where the total order is despatched
Partial Order Despatch	Where only certain lines or quantities of lines from the order are despatched

To manually despatch a customer order, select the order you wish to despatch from the order list on the Order page. Click the ‘Mark Dispatched’ button above the list of products in the order. You will then have the option to enter the Tracking Code for the despatched items and click the ‘Confirm despatch’ button.

Please Note: To despatch only selected lines or quantities, enter the quantity of item(s) being despatched under ‘Action Quantity’ next to the relevant product and ensure the items which are not being despatched have a ‘0’ in this field. To mark the whole order as despatched, click ‘Select all items’.

Having authorised the despatch, the system will despatch the item(s) or quantities accordingly. Depending a full or dispatch was conducted, the status of the order on the Orders page will change to “Despatched”. If only selected lines or quantities have been despatched, the order will remain as “Not despatched” until the remainder of the order has been shipped.

Please Note: If there is a dispute about the delivery of an order and no tracking information has been provided by you for this order, we will be required to side with the customer on such disputes and you will be asked to issue a replacement/refund. It is also important to ensure the earliest and latest delivery dates are correct as these will be monitored against your SLAs.