Customer Service

To help us deal with the flux of customer queries and ensure our customers receive the highest
level of service and satisfaction, Tier One Sellers will be expected to manage the after-sales
customer care service for customers who have purchased their products.

Tier One Sellers

A Tier One Seller is a Marketplace Partner whose gross revenue is equal to or exceeds £100,000
per quarter. If your revenue meets this figure, we will notify you via email that you will soon
need to begin managing your own customer queries.

Following on from this alert email, we will set you up on ''Zendesk'', our customer care platform.
You will receive another email once your account has been created with details of how you can
access this account and begin managing your queries.

Once you have access to Zendesk, all customer queries regarding your products will be
automatically redirected to you through the system.

Please Note: A monthly fee of £106 per license will be deducted from the sum we remit you
every month to cover the costs of your Zendesk account. This fee is charged on a cost basis and
is subject to change. We will notify you of any such changes if and when they occur.