Accounts Page

The Accounts page is a register for transactions associated with your account. Whilst you will be paid weekly, this page shows you a summary of transactions within each 30-day period.

The ‘Settle Status’ column shows the status of each transaction:

Status	Meaning
ESCROW	Transaction is still within the 30-day escrow period.
PROCESSING	Transaction has passed the escrow period and will be included in the next weekly payment.
PAID	Payment for this transaction has been processed. Funds will be visible within a few days.

Summary

At the top of the screen, you will see a summary of the current period which details the start and end date of the period with a default of 30 days, any balance carried forward, total sales, total fees, total refunds, and your end balance.

To find information from a previous period, use the drop-down selector in the top right or adjust the summary dates.

Transactions

Below the summary, you will see a detailed list of transactions related to orders that have been captured in the 30-day cycle. Each order is assigned 2 lines, one marked ‘SALE’ and the other marked ‘FEE’. The SALE line details the total revenue generated from that order. The FEE line shows as a negative figure which is the sum we have deducted from that order as our fee.

Delivery Charges

Currently, charge for deliveries is bulked into the regular sale line. For commission-based sellers, the fee that we take will include the delivery charge.

Disputes

If a case has been raised against one of your orders. Any dispute against an order will extend the escrow period. When an order has been captured in the 30-day payment cycle but is still in the escrow period, it will state ‘ESCROW’ in the Settle Status column. When the case has been resolved and the escrow period has passed, the status will change to ‘PAID’.

Refunds

Where a refund has been processed, this will be shown across two lines on the Accounts page, much like the original order, as ‘Cancellation Refund’ and ‘Fee Refund’. In the case of a full refund, this will effectively reverse the initial transaction/order.

Fees

The ‘Total Fees’ section is calculated to include the fees we deduct for the sale of your goods along with any other charges for events such as late delivery or collection of goods by us. If you believe that a fee we have charged is incorrect, please contact us and we will investigate the matter.

Please Note: If you are an existing DHD supplier migrating over to the Range Marketplace system, you will be required to continue using DEX until all old orders are finalised. It is important that you do not include any orders that are displayed within the Accounts page on the Range Marketplace system on your invoices.