Despatch Notifications

Your performance against the “Despatch SLA” is calculated based on when you mark your orders as despatched. Therefore, it is highly recommended that you provide us this information instantly via API.
If you are notifying us of despatch and tracking information using the Order Event API (highly recommended), then it is essential that you ensure your warehouse management system/consignment system sends this information to us on as close to a real-time basis as possible. If you are unable to provide us immediate real-time updates and need to pass us this information on a scheduled basis, please ensure that this scheduled task runs at least every 15 minutes so that the despatch time stamp that we create is as close to the truth as possible.
If you are providing tracking information manually within The Range Marketplace system, it is essential that you do so in a timely manner as soon as tracking information is known to you.
Please note that we also communicate tracking information to our customers via email and SMS, so timely transmission of this information to us is essential in order to keep our customers up to date on the progress of their consignment(s) from you.