Partial Despatches

You can use the API or Range Marketplace system to inform us of individual items being despatched and the tracking information relating to them.

Whilst you should normally despatch an order in full at the same time (meaning all items on the order will have the same tracking information) you are able, should you wish, to despatch only some items from an order. In such cases, the tracking information provided will be registered against only those items. Subsequent despatches of other items from the order will then register different tracking information to those items.

Please Note: Your payment for each order will only be authorised once all items on the order have been despatched.

The customer will receive an email and SMS for each time you despatch items. When you only despatch some items on an order, we will automatically let the customer know that only part of their order is being despatched within this consignment and that the remainder will follow shortly (unless the final items are the ones being despatched).