Trading with Us

Trading with us as a Marketplace Partner provides the opportunity to expose your product
assortment to our entire customer base across our full platform suite, allowing consumers to
order your products online, instore, and by phone.

Order Online Customers can order your products 24/7 via our website at  www.therange.co.uk and on our mobile app.

Order Instore Customers can order your products at over 180 stores across the UK & Ireland – more opening soon

Order by Phone Customers can order your products six days a week by telephone with one of our Customer Care advisers

The Range has a state-of-the-art multichannel sales proposition that reaches millions of customers. We have invested in providing superb integration capability to enable you to contribute and be part of our commercial success story. This knowledge base will explain how your business can plug in to this technology.

To trade with us as a Marketplace Partner, we require you to comply with our essential conditions of business. These are described within this knowledge base in detail and are contractually distilled into Section 4 of our main Terms and Conditions of Partner Trade.

These requirements are designed to help both of us deliver positive customer experiences to our customers. They also outline clearly where your responsibilities and our responsibilities lie in each process which helps to keep our relationship with you healthy by ensuring maximum efficiency and maintaining high standards of service performance.

Some key requirements that we ask you to adhere to which are explained within this guide:

• Agree to our Terms and Conditions of Partner Trade ( please view this link for our T&C's https://marketplacetherange.zendesk.com/hc/en-gb/articles/6119160378001-View-our-Terms-and-Conditions-here )
• Provide good quality information about your products.
• Provide accurate and complete details of your available delivery services.
• Provide regularly updated stock data for your products.
• Process orders swiftly once we send them to you, including spares/replacements.
• If tracking information is available, provide this as soon as you despatch items.
• Be VAT registered in the UK

The Range will:

• Maximise product sales and offer you great rates on promotional opportunities to further increase product sales via our selling channels.
• Keep the customers informed with tracking information, where it has been supplied, to ensure customer satisfaction and minimise failed deliveries.
• Pay the total amount which is owed to you as set out in the agreed terms.
• Provide you with access to The Marketplace system where you can view and edit all stock information, order information, despatches, and earnings/fees in one place.
• Provide you with API access so that you can integrate directly with your own systems to develop further efficiencies.