Delivery Attempts And Failures

There will be occasions where failed delivery attempts may occur and, in these instances, we expect your courier to make at least one further attempt to re-deliver. No further carriage costs may be charged by you to facilitate such re-deliveries.

If the courier has been unable to deliver the item after at least two attempts, they must ‘return to sender’ to the return address which you provide, not back to us.

Please Note: Any costs involved in returning items due to failed deliveries are your liability.