Timea

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  • Damaged, Faulty Or Incorrect Items

    Where we believe an item was damaged before it was despatched by you, was damaged by the courier in transit to the customer, was delivered incomplete, or is otherwise faulty/defective, you’ll be gi...

  • Commission Based Sellers

    If you are a commission-based seller, this fee will be a percentage of the total sale including shipping charges. The percentages are different for each selling category and are as follows:  Se...

  • API: Product Feed

    This API is to be used by you to add new products and variants to The Range Marketplace or update existing products and variants on The Range Marketplace. You are required to provide a list of prod...

  • Returns Processing Fee

    In exceptional circumstances where we have agreed to collect faulty or damaged goods on your behalf, you will be charged a returns processing fee. This is to cover the costs of collecting the item(...

  • Product Content Guide

    IntroductionTo best utilise product pages, you should be showcasing high-quality content. Having content of a high standard highlights that you are knowledgeable about the products you are selling ...

  • API: Testing

    The Range Marketplace currently have a testing environment which can be accessed here using your normal credentials. To pull data from the test environment you will need to ensure that you are putt...

  • Individual Product Dispatch/Lead Times

    The Delivery and Pricing section allows you to set up and amend the price and dispatch lead time of each variant of a product.  Additional Despatch Time You have the ability to add extra days to a ...

  • Spares And Replacements

    The functionality to process replacements through Partner Central has not yet gone live but we would encourage you to send out direct replacement products, if needed, outside of this. Once this fun...

  • Linnworks Integration

    Anything regarding Linnworks – suppliers need to speak with Linnworks.   The Range channel integration is a Linnworks Custom integration - developed by a member of the Linnworks team as a 3rd party...

  • Despatch Notifications

    Your performance against the “Despatch SLA” is calculated based on when you mark your orders as despatched. Therefore, it is highly recommended that you provide us this information instantly via AP...