Timea

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  • Product Content Guide

    IntroductionTo best utilise product pages, you should be showcasing high-quality content. Having content of a high standard highlights that you are knowledgeable about the products you are selling ...

  • API: Testing

    The Range Marketplace currently have a testing environment which can be accessed here using your normal credentials. To pull data from the test environment you will need to ensure that you are putt...

  • Individual Product Dispatch/Lead Times

    The Delivery and Pricing section allows you to set up and amend the price and dispatch lead time of each variant of a product.  Additional Despatch Time You have the ability to add extra days to a ...

  • Spares And Replacements

    The functionality to process replacements through Partner Central has not yet gone live but we would encourage you to send out direct replacement products, if needed, outside of this. Once this fun...

  • Linnworks Integration

    Anything regarding Linnworks – suppliers need to speak with Linnworks.   The Range channel integration is a Linnworks Custom integration - developed by a member of the Linnworks team as a 3rd party...

  • Despatch Notifications

    Your performance against the “Despatch SLA” is calculated based on when you mark your orders as despatched. Therefore, it is highly recommended that you provide us this information instantly via AP...

  • How to Amend Processing Lead Times

    If you would like to amend the processing lead time for your products, you can do this in the Products section. Go to Approved Categories, where you can download a spreadsheet from an approved cate...

  • Partial Despatches

    You can use the API or Range Marketplace system to inform us of individual items being despatched and the tracking information relating to them. Whilst you should normally despatch an order in full...

  • FAQ's - order questions

    In all instances, you are required to respond to our Customer Care agents within 2 days. If you do not respond within 2 days, we may offer the customer up to a 100% refund and pass this charge on t...

  • Stock And Price Updates

    There are multiple ways to manage your stock on The Range Marketplace, automated and manual. We highly recommend that you set up an automated stock feed, however, it is still possible to fully mana...