Our Product Standards

Bad product content leads to poor sales figures and high return rates, putting you out of pocket and leaving our customer dissatisfied. If the product content, including descriptions, features, attributes, and all media, fail to meet our standards and requirements, the products will be returned to a draft state, with the status ‘needs work’.

You will be given the opportunity to review and improve the content supplied for your items so that they meet our standards and can be listed on the website.

If you cannot identify the issue(s) with your supplied content, please first review our Product Content Guide and if you still need help, submit a request and we will clarify this with you so you can make any amends where necessary.

If you are unable to supply content that meets our standards, or you are interested in improving the existing content of your active products, we can offer our assistance in a variety of ways. From description re-writes to full in-depth audits that outline how your product listings can be improved, we can utilise our expert e-commerce and SEO knowledge to help maximise your sales. Get in touch with us and we will be happy to discuss your options.